Director of Admissions - Live Chat - Sanford Brown (CEC - Elgin, IL)
Location: Elgin, Illinois
Description: Sanford-Brown is currently seeking to employ Director of Admissions - Live Chat - Sanford Brown (CEC - Elgin, IL) right now, this job will be assigned in Illinois. More complete informations about this job opportunity please read the description below. Responsible for ensuring Admissions process, from identifying prospecti ve students to end of first mo! nth of class, functions adequately in terms of number of students, quality of students, level of student expectations/satisfaction, and in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements. Acts in a leadership/supervisory role for the Admissions Department. Manages or assists in managing all aspects of the admissions function and oversees team of admissions advisors.
Assists in the implementation of Admissions Department organizational processes/procedures
Ensures consistent operation of team of admissions advisors in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements
Proficiently knowledgeable of all State, Federal and Accrediting Agencies relating to student recruitment and admission. En sures compliance to same
Provi! des management accurate daily performance reports related to r! ecruitment program effectiveness and future start populations
Ensures adequate checks and balances in Admissions process to prevent unrealistic expectations of prospective students in regards to their course or end objective
Assists in hiring staff and training, supervising, and replacing staff as needed to ensure qualitative and quantitative objectives are achieved in the Admissions process
Develops, documents, and implements ongoing program of professional training for Admissions Advisors and staff
Ensures timely completion of employees’ performance appraisals
Monitors the application process from identifying a prospective student until the start of the student
Directs the follow-up activity of prospective students who have not completed the enrollment process. Follows-up with enrollments to help and support the enrolled student start their program
Enforces training and the regular and consistent use of:
Phone Scripts
Student Interviewing Questionnaire
Telephone Techniques
Product Knowledge
Internal and External Customer Relations Training
Measures Admissions Teams, though analysis of daily Flash report
Achieves continuing improvement in Advisor productivity using conversion rates (actual to budget) to determine specific training needs of Advisors by their division’s Director of Admissions
Monitors, verifies and maintains accurate and timely data entry integrity
Maintains a minimum of Admissions Department staffing as determined by each year’s enrollment goals
Manages to all of the schools policies, procedures, integrity, and ethical standards
Maintains current technology needs to ensure improving systems integrity and highest potential customer service
Coordinates Admissions efforts with Enrollment Team lead by Academics, Financial Aid, and Student Manager
Assumes full responsibility for all student starts and retention with achievement or over-achievement of budgeted starts.
Leads by example and achieves goals through the consistent application of effective leadership skills, including:
Coaching and mentoring team members
Providing timely, constructive feedback which promotes problem solving and fosters mutual respect
Expanding capabilities by helping others work through challenges
Supporting employee morale by recognizing and reinforcing positive behaviors
Continuous and direct monitoring of advisors and being accountable for advisor behavior
Connects individual contributions with organizational and departmental goals to develop t eam commitment and motivate tem members
Coordinates departmental-specific institutional research activities, focusing specifically on evidence of improvement
Contributes to decision-m! aking, institutional effectiveness and strategic planning at the location
In coordination with the Director of Institutional Effectiveness, implements various data sets involving students, faculty and staff
Assists in the design, support assessment and evaluation of institutional research projects typically conducted at the location
Designs and submits survey for review and approval by Director of Institutional Effectiveness and follow up with results that lead to action planning and tracking all evidence
Develops reports utilizing survey and assessments for data gathering, and share with appropriate staff
Performs other duties as assigned
Required Skills
Strong knowledge of Excel and Word applications
Knowledgeable of all applicable federal and state regulations and all accrediting agencies standards and requirements relating to admissions
Complete knowledge of admission’s process
O! rganizational and time management skills
Extraordinary telepho! ne, interpersonal, communication skills â€" oral and written, interviewing and follow-up skills required
Ability to work under pressure and ability to interact with students, parents
Goal driven, results oriented ability required
Must be available to work shifts including evenings, weekends and holidays
Short and long term planning skills
Required Experience
Proven success within Education Industry
Prior supervisory experience required
Prefer management experience and minimum 3 years experience in Admissions
BS/BA required
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If you were eligible to this job, please give us your resume, with salary requirements and a resume to Sanford-Brown.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job starts available on: Sat, 29 Jun 2013 02:54:03 GMT
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